Service Desk Support Analyst

General Dynamics Information Technology (GDIT) has opportunities for motivated, customer service oriented professionals to support the Department of Education (DoED) Pivot-I Program. The DoED is undertaking modernization of their environment and support, and GDIT will provide technical support and services for DoED on this new modernization effort. Join GDIT and be a part of the team of men and women supporting education in one of the most exciting service desk modernization programs as a Service Desk Support Analyst at our Bossier City location.

As a Service Desk Support Analyst with GDIT, your typical day will include:

• Resolving technical issues and answering queries by telephone or self-service ticket in support of internal customer computer hardware, software, network, system/application access, and telecommunications systems

• Diagnosing, identifying, isolating, and analyzing problems utilizing historical database records

• Routing calls to product line specialists, application, or system support specialist when appropriate

• Maintaining and updating records and tracking databases

• Alerting management to recurring issues and patterns of issues

Required Qualifications:

• High School Diploma or equivalent

• 1 or more years of Service Desk-related experience

• Demonstrated experience using ServiceNow

• HDI-SCA certification or ability and willingness to obtain within 60 days of hire

• Access to a quiet work environment free from distractions

• Access to 10 Mbps of download speed and 1 Mbps of upload speed of dedicated internet bandwidth (satellite provided internet service will not qualify - Connection MUST be hardwired, wireless connections will not suffice

• US Citizenship

• Louisiana residency, living within a reasonable commuting distance (approximately 60 miles) of our Bossier City facility

Preferred Qualifications:

• Associate's degree or equivalent and 1 yr of related experience(minimum of 3 or more years or related experience in lieu of degree)

• CompTIA A+ certification or ability and willingness to obtain w/i 90 days of hire

• ITIL Foundations v4 certification or ability and willingness to obtain w/i 180 days of hire

GDIT IS YOUR PLACE:

• Full-flex work week to own your priorities at work and at home

• 401K with company match

• Comprehensive health and wellness packages

• Internal mobility team dedicated to helping you own your career

• Professional growth opportunities including paid education and certifications

• Cutting-edge technology you can learn from

• Rest and recharge with paid vacation and holidays