Business Analyst Manager

We think. We act. We deliver. There is no challenge we can’t turn into opportunity. And our work depends on a Business Analyst Lead joining our team remotely to support the Centers for Medicare & Medicaid Services (CMS) activities. Work visa sponsorship will not be provided for this role.

At GDIT, people are our differentiator. As a Business Analyst Lead supporting CMS, you will be trusted to work hand-in-hand with our CMS customer, collecting business requirements and system documentation supporting business and IT activities and to conduct, document, and communicate data collection and analysis. In this role, a typical day will include:

Leadership & Team Management

• Lead, mentor, and develop a team of Business Analysts, providing guidance, feedback, and performance evaluations.
• Allocate workload, prioritize tasks, and ensure balanced distribution across the team.
• Facilitate knowledge-sharing, coaching, and continuous improvement within the BA team.
• Foster a collaborative environment between BAs, Product Owners, Developers, QA, and business stakeholders.

Standards, Frameworks & Quality Assurance

• Establish and maintain standardized templates and methodologies for user stories, business requirements, and system requirements.
• Review and approve all BA artifacts to ensure clarity, completeness, and alignment with business goals and system capabilities.
• Ensure requirements follow industry best practices (e.g., INVEST for user stories, SMART criteria for business requirements).
• Drive consistency across the organization by enforcing documentation and analysis standards.
• Conduct quality assurance checks requirements before handoff to development and testing.

Requirements Elicitation & Documentation

• Lead requirements-gathering sessions, workshops, and stakeholder interviews for complex or cross-functional initiatives.

• Translate high-level business needs into detailed business requirements, system requirements, data requirements, and acceptance criteria.
• Ensure requirements reflect the end-to-end business process, including workflow impacts, system integrations, data flows, and downstream dependencies.
• Validate requirements with stakeholders and ensure traceability from business goals → functional requirements → user stories → test cases.

Agile/Product Delivery Responsibilities

• Work closely with Product Owners to refine the product backlog and ensure user stories are well-defined, prioritized, and feasible.
• Guide analysts in writing clear, testable user stories with acceptance criteria that developers and QA can confidently act on.
• Support sprint planning, backlog refinement, and sprint review sessions.
• Track requirement changes and ensure they are reflected in appropriate documentation and communicated to the team.

Stakeholder & Cross-Functional Collaboration

• Serve as the primary liaison between business stakeholders and technical teams for complex projects.
• Ensure stakeholders understand system limitations and trade-offs when defining requirements.
• Communicate status, risks, and requirements changes in a clear, actionable manner.
• Drive alignment across business units for projects involving multiple systems or teams.

Analytical, Technical, and Domain Expertise

• Strong understanding of business process modeling, data mapping, system interactions, and workflow optimization.
• Ability to analyze complex problems, identify root causes, and propose feasible solutions.
• Familiarity with tools such as Jira, Confluence, Visio
• Experience producing system requirements that account for integrations, APIs, UI/UX needs, and data dependencies.

WHAT YOU’LL NEED:

• Bachelor’s degree and 8+ years related hands-on experience working with business processes and re-engineering
• 5+ years of experience capturing and writing requirements and user stories
• 5+ or more years of business processes and business analysis experience in a system engineering or software application environment
• Hands-on experience using JIRA, Confluence, and SharePoint
• Experience working in a Scrum and/or SAFe Agile environment
• Experience working with Salesforce software development
• Experience working with the Centers for Medicare and Medicaid Services (CMS), preferably in the Center for Consumer Information and Insurance Oversight (CCIIO)
• Experience leading/managing a distributed/remote team
• Proficient using MS Excel and Access
• Proficient designing and building reports
• Competent using MS Word and PowerPoint
• Superior oral and written communication skills, with a demonstrated ability to communicate complex technical topics to management and non-technical audiences
• Consistent quality performance rated valued or higher
• Candidate must be able to obtain Public Trust clearance
• Candidate must have lived in the United States at least three (3) out of the last five (5) years

PREFERRED QUALIFICATIONS:

• 6+ years of experience years of experience working with data and completing data analysis activities
• 3+ years of experience modeling data requirements, performing data analysis and improving data quality within Salesforce or other relevant Customer Relationship Management (CRM) software application
• Certified SAFe Agilist, SAFe Practitioner or Scrum Master
• Active Salesforce certification(s)
• Strong interpersonal skills to collaborate with customers and internal cross-functional teams
• Self-motivated, well-organized and strict attention to details
• Ability to understand and manage customer expectations and software implementation methodology
• Ability to prioritize and work on multiple projects at the same time
• Excellent analytical skills, including the ability to integrate information from multiple sources
• Ability to work independently and interact regularly with government and non-government stakeholders at multiple levels of authority
• Must have the capacity to understand the QA processes and work in the software environment

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY
Explore a career in program management at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your passion for the mission and delivering results.

gram management at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your passion for the mission and delivering results.