IT Support Specialist (10am-6pm) - TS/SCI with Polygraph

Transform technology into opportunity as a IT Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As an IT Support Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on a IT Support Specialist joining our team.

WHAT YOU’LL NEED TO SUCCEED:

• Education: Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
• Required Experience: 5+ years of related
• Required Skills & Experience:
• Tier 1 and Tier 2 IT support on secure and unsecure systems and networks.
• Experience interacting with service providers to resolve IT system, connectivity, and network issues.
• Account administration and management actions such as on domain accounts, PKI certificates, enrollment databases, and RSA tokens.
• IT software and hardware support such as server support, desktop support, account administration, data transfer support, and operating systems upgrades.
• Demonstrated experience performing data transfer requests.
• Deployment of COTS/GOTS applications.
• Demonstrated experience working across multiple organizations with competing priorities to resolve IT systems and networks issues.
• Experience providing problem solutions to meet requirements while adhering to security policies and plans.
• Support to IT environments to facilitate, enable, and drive IT system requirements to fruition.
• Experience communicating complex technical concepts, requirements, and technical information to both technical and non-technical audiences.
• Experience providing remote desktop support to resolve critical IT-related issues.
• Demonstrated experience answering user’s inquiries regarding computer software and hardware operation to resolve problems.
• Demonstrated experience using enterprise service tool(s) including, but not limited to, ServiceNow to document and track incident tickets.
• Experience working in a team environment and with all levels of management.
• Security Clearance Level: TS/SCI with Polygraph
• Location: Tyson’s, VA - On Customer Site
• U.S. Citizenship Required
• Work Schedule: M-F, 10am - 6pm

GDIT IS YOUR PLACE:

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

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