Unified Communications Technician

Transform technology into opportunity as a Unified Communications Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiators. As a Unified Communications Technician you will help ensure today is safe and tomorrow is smarter. Our work depends on a Unified Communications Technician joining our team to configure, implement, and maintain voice, data, and/or network communications systems.

HOW A NETWORK ENGINEER SENIOR WILL MAKE AN IMPACT:

• Good working knowledge of telecommunications industry as well as voice system design and engineering.

• Apply technical concepts and ability to analyze and solve problems using learned techniques and tools.

• Knowledge and experience of basic understanding of infrastructure wiring/connectivity.

• Software support for IP, VoIP, PBX, voice mail, voice networks, and video systems.

WHAT YOU’LL NEED TO SUCCEED:

• Required Experience: 5+ years of related experience

• Required Technical Skills: Applicable DoD 8140 or DoD 8570 Certification

• Security Clearance Level: TS/SCI

• Required Skills and Abilities:

  • Experience with Time Division Multiplexing (TDM) and Circuit Switching systems

  • Demonstrated ability to configure, install and troubleshoot secure voice devices

  • Extensive experience with Cisco IP telephony products including Unified Communications Manager, Unified Contact Center Express, Unity Connection, and Unified Presence.

  • Extensive experience with LAN technologies such as IP routing, switching, call routing, call management, call admission control, Quality of Service, network security, and network management.

  • Extensive experience with interconnection of multiple Voice over IP (VoIP) telephony systems via LAN and WAN connections utilizing Gatekeeper controlled and Assured Services SIP trunking.

  • Experience with various operating systems to include Linux, and Cisco IOS Command line interface (CLI).

  • Demonstrate the ability to troubleshoot complex voice network related problems to include call routing/dial plan management, one-way audio, SCCP/SIP registration errors, poor call quality, codec miss-matches, transcoding, and conferencing.

  • Works independently and installs, operates, maintains, configures, troubleshoots, and repairs IT systems devices, circuits, cables, components, software, and end-user devices, components, software and connectivity.

  • Experience supporting customers' needs in large, medium, and small-scale operational environments and using all available resources. 

  • Strong interpersonal and presentation skills for interacting with team members and customers. 

  • Demonstrated strong analytical and problem-solving skills in making the appropriate technical decisions. 

  • Must be motivated, adaptable, flexible, and able to produce quality results in an evolving, fast-paced environment.

  • Good understanding of system networking over diverse topologies and environments to understand the limitations and advantages of different network/system architectures. Participates in engineering projects/efforts as tasked by management

• Preferred Skills:

  • Experience with USCENTCOM and familiarity with its mission

  • Knowledge and familiarity with USCENTCOM’s IT environment

  • Cisco certifications

• Location: On site in Tampa, FL

• Security Clearance Level: TS/SCI clearance required

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WHAT GDIT CAN OFFER YOU:

• 401K with company match

• Comprehensive health and wellness packages

• Internal mobility team dedicated to helping you own your career

• Professional growth opportunities including paid education and certifications

• Cutting-edge technology and the ability to make a real impact on the world around you.

Not sure this job’s the one for you? Check out our other openings at gdit.com/careers.

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