Intakes Specialist

Position Description: 

In a support capacity to a government agency, receives case referrals and performs intake and placement for eligible program participants. 

Position Duties: 

• Answers emergency hot-line calls and responds to an e-mail based resource inbox; 

• Receives and analyzes complex requests regarding vulnerable populations in order to place participants into the most appropriate level of care; 

• Determines type of action based on the demographic information and circumstances of each case as well as the availability of space at grantee programs; 

• Makes the initial determination/assessment on placement and informs the appropriate agency; 

• Documents and refers to appropriate person(s); 

• Maintains confidential files and other related records of cases; 

• Prepares shift report on any significant issues, transitions to and briefs next shift staffer on outstanding cases; 

• Coordinates and provides status updates on placements for the life cycle on the case intake process; 

• Responsible for input and verification of data for each case; 

• Reviews source documents for accuracy of input data using a system of quality assurance; 

• May be responsible for integrity of certain database information; 

• Investigates questionable data and takes corrective action when necessary; 

• Performs other administrative duties as needed. 

This position is 100% remote; however, candidate must be located in the DMV area.  

Education: 

• Bachelor’s Degree in Social Work, Sociology, Psychology or a related discipline required. 

Qualifications: 

• 2+ years of related experience with a BA/BS degree. 

• Excellent written and verbal communication skills. 

• Experience working with immigrant, refugee, and underserved populations is preferred.    

• Strong attention to detail. 

• Bilingual Spanish/English a plus. 

• Strong organizational skills and expert user of MS Excel. 

• Excels in a fast pace, high volume environment. 

Additional Requirements: 

• Position includes shift work. Position will cover mostly overnight shifts as well as weekend shifts as assigned. Federal holiday week coverage will vary. 

• Requires Public Trust or the ability to obtain one. 

 
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