FOIA / PA SME (Veterans Affairs)

Join GDIT where your work will improve outcomes for our Veterans. You will support the Department of Veterans Affairs (VA) with a Veteran first vision to transform the Veterans Benefits Administration (VBA) with greater visibility into claims processing. Together, we’re building a future of fast, transparent claims, empowered teams, and striving for a zero backlog, directly supporting Veterans and making a real impact on the lives of those who served. This high-impact solution accelerates the delivery of benefits to Veterans and their families

Responsibilities:

· Analyze FOIA / PA mission requirements, business processes, and workflows to identify operational and system gaps.

· Collaborate with stakeholders to gather, document, and refine functional and technical requirements.

· Assist in the development of use cases, user stories, process diagrams, and interface mockups.

· Support system testing and user acceptance testing (UAT) by developing test cases and validating outputs against requirements.

· Contribute to documentation, including functional specifications, SOPs, training materials, and knowledge bases.

· Work closely with product managers, developers, and QA staff to deliver secure, user-centered solutions that meet high standards.

Qualifications:

· Bachelor’s degree in Business, IT, Public Administration, or related field (or equivalent experience).

· 3–7 years of experience as a FOIA / PA Veterans Service Representative (VSR)

· Strong understanding of SDLC or Agile methodologies and project lifecycle stages.

· Experience gathering and documenting business, functional, or technical requirements.

· Ability to translate stakeholder input into actionable plans for development and configuration teams.

· Excellent written and verbal communication skills.

· Must be able to obtain a Position of Trust and successfully pass a thorough Government background screening process requiring the completion of detailed forms and fingerprinting 

#Veteran_First

Why Join Us:

· Purposeful Work: Support public-sector missions that matter—healthcare, benefits, national security.

· Collaboration: Work alongside technical and mission experts to solve real-world problems.

· Flexibility: Remote-friendly culture and healthy work-life balance.

· Career Growth: Access to training, mentoring, and advancement opportunities.

· Benefits: Competitive compensation, healthcare, 401(k), PTO, and more.