Photographer and AV Technician

Systems Administrator
At GDIT, people are our differentiators. We are seeking a customer service centered AV Administrator/Photographer to provide timely and professional support to users.  To be successful in this position you need to be collaborative and willing to work within a team. While you will need to be a self-starter, completing tasks on your own, working together is critical in this role. You will be interfacing users and senior staff. Therefore, you should be articulate in your communications. You will need to explain technical intricacies to end users in a way that is easily understood. You will need to maintain a high-level customer service focus, exhibiting expertise, courtesy, timeliness, and professionalism. Provide technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone. Respond to email, IM messages (IM), and voicemail messages for customers seeking help. Install, modify, and repair computer hardware and software.

How the AV Administrator/Photographer will make an impact:

• The AV Administrator / Photographer supports individual photo sessions for DA and Command photo sessions and special events and other various events as requested by customers.
• Responsible for supporting DATMIS which is a DOD repository for official government photos.  
• Photo and video editing skills are a priority.
• Support conference room systems utilizing audio/video equipment (microphones etc.) used in the execution of VTC’s, live events and MS Teams meetings is desired but not required
• Receive, accept, and schedule DA and Command photo requests through the Army’s Visual Information Ordering Site (VIOS).
• Operate the photo studio IAW Army Regulation 640-30. 
• Provide advice and guidance to photograph subjects on proper uniform appearance IAW Army Regulation 670-1.  
• Prepare DA photos and Command photos using COTS software. 
• Edit photos within DAPMIS regulations. 
• Maintain a current DA Photo Management Information System (DAPMIS) account and upload DA photos to the DAPMIS. 
• Distribute Command photos to customers electronic or printed hardcopy, as requested 
• Ensure photo equipment and software is in good working condition with proper maintenance and warranties. Inform Government when equipment and software are not functioning, expiring, and/or in need of replacement.
• Configures, operates, and troubleshoots all audio/video equipment used in the execution of VTC’s, live events and MS Teams meetings.
• Collaborating with clients to determine AV needs before an event
• Transporting, setting up and connecting all AV equipment for live performances
• Testing of AV equipment to ensure systems are operational
• Cleaning, repairing and maintaining of equipment
• Provide technical assistance to users of AV equipment; train end users on the proper use of hardware and software.
• Manage and use Outlook calendar and ticketing system to:
  • Proactively check ticket queues for new emails and create and assign tickets for those emails.
  • Ensure that tickets are actively being worked on and updated, and that no tickets are unassigned.
  • Escalate tickets as needed.
  • Ensure all tickets work include the problem, the solution, the end user, initiation and completion time, and end user satisfaction. 
  • The resolution shall be in sufficient detail to allow another support technician, not familiar with the problem, sufficient information to resolve the same or similar problem without extensively researching the issue again.
  • Notify the team leader of all VIP requests for support that require additional resources which result in a delay in resolution.
• Actively participate in all meetings such as, but not limited to weekly staff meetings, weekly training, Weekly Ticket Tag-Up, etc.
• Preparing accurate documentation to support and maintain a working knowledge base of photography processes including pertinent guidelines, regulations, compliance issues, and documentation requirements as well as reference only application reference guides as instructed by team leader.
• Document, maintain, and store specific information, including as-built diagrams and SOPs/Job Aides.
• Maintains a high-level of customer service focus, exhibiting expertise, courtesy, timeliness, and professionalism while interfacing with users and senior staff members in person, on the phone and/or email.
• Demonstrate excellent communication skills, both verbal and written to support incoming customer support calls and emails.
• Analytically inclined with attention to detail and accuracy and consistent follow-through to ensure problems are resolved with the ability to respond to last-minute requests.
• Ability to exercise discretion and independent judgment when handling situational occurrences.
• Analyzes and recommends alternative solutions to meet customer needs.
• Builds credibility and trust with customers and team members.
• Identifies areas of opportunity to improve customer satisfaction. 
• Must have excellent multi-tasking and time management skills.
• Supports the team process and participates in cross-functional teams.
• Responsible for handling after-hours on call support (when necessary).
• Answer phones and respond to emails in a timely manner.
• Participate in special projects as required.
• Maintain current knowledge of relevant technologies as assigned.
• May need to lift and carry equipment, utilize dollies and carts as they are available to the team.

WHAT YOU’LL NEED TO SUCCEED:

• 3+ years of directly related experience supporting photography, videography sessions, editing of content, and audio visual /VTC experience.
• Experience supporting intermediate level Microsoft Office core applications, SharePoint, Java and Acrobat Adobe
• Proficient in working with the various Adobe Photo editing software’s  
• Experience working in a Government/Military environment 
• Experience managing conference room AV systems is desired but not required
• Experience working with trouble ticket systems 

• Strong organizational and collaborative skills
• Strong teamwork and engagement as a project team member.
• Ability to assimilate information rapidly, motivated to self-study new requirements
• Maintain current industry knowledge of relevant concepts, practices and procedures.
• Able to multi-task and prioritize
• Able to work under time constraints 
• Adapt to changes in requirements and new projects
• Maintain and upgrade certifications
• Strong written and verbal English language skills.
• Willing to perform other duties as assigned

• Education: 
  • AA/AS/BA/BS
• Required Experience:
  • 3+ years of photography experience.  Experience of working in a Government/Military environment with high-ranking officers and VIPs.
• Required Technical Skills:
  • Experience with conference room management (desired)
  • Experience with photography and videography (required)
  • Experience supporting VTC endpoints (a plus)
  • Experience in post-production work including photo and video editing (a plus)
  • Video Teleconferencing (VTC) experience (a plus)
• Certifications:
  • Active/Current CompTIA Security+ ce certification desired.

• Security Clearance Level:
  • Must have active SECRET Clearance and be able to maintain clearance.
• Required Skills and Abilities:
  • Superb communication skills; strong ability to multi-task.  Dependability, in that the individual is consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve.
• Location:
  • Full-time onsite TARC Arlington, VA. 
• Shift:
  • Monday - Friday.  Hours will be discussed during the interview.

Travel:  

• Availability to travel, but less than 10%.  Most team members do not have to travel.