Service Desk Support Sr

Clearance Level
Top Secret
Category
Help Desk
Location
Quantico, Virginia
(Onsite Workplace)
Key Skills For Success

Avaya

Network Components

Unified Communications

REQ#: RQ198149
Public Trust: None
Requisition Type: Regular
Your Impact

Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being of U.S. citizens.

Job Description

Transform technology into opportunity as a Service Desk Support Sr with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Service Desk Support Sr you will help ensure today is safe and tomorrow is smarter. Our work depends on you joining our team.

HOW A SERVICE DESK SUPPORT SENIOR WILL MAKE AN IMPACT.

  • O&M support
  • System Certificate renewals
  • PC/Server rebuild, tech refresh (phone and phone system deployment)   

RELATED TECHNICAL SKILLS

(Experience in one or more of following):
Avaya Aura Platform, DHCP, Microsoft TAC, Power BI, TEAMS


WHAT YOU’LL NEED TO SUCCEED:


REQUIRED EDUCATION AND EXPERIENCE: Bachelor's-4 years; MA/MS Degree- 3 years

Associates and a minimum of 5 years’ experience.

Substitutions Allowed: No Degree- 9 years of related experience

CLEARANCE:

Top Secret (TS) level with the ability to obtain access to Sensitive Compartmented Information (TS/SCI) + CI Poly

LOCATION: Quantico, VA


GDIT IS YOUR PLACE:

  • 401K with company match
  • Comprehensive health and wellness packages
  • Internal mobility team dedicated to helping you own your career
  • Professional growth opportunities including paid education and certifications
  • Cutting-edge technology you can learn from
  • Rest and recharge with paid vacation and holidays

Work Requirements
Years of Experience

5 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

Travel Required

Less than 10%

Citizenship

U.S. Citizenship Required

Salary and Benefit Information

The likely hourly rate for this position is between $29.75 - $40.25. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across over 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our customers, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans