Network Operations Center Tier 1 Shift Lead

NETWORK OPERATIONS CENTER (NOC) TIER 1 SHIFT LEAD



Advance how our customers operate while you advance your career. Join GDIT as a Network Operations Center (NOC) Tier 1 Shift Lead and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you.

MEANINGFUL WORK AND PERSONAL IMPACT
As a NOC Tier 1 Shift Lead, you will be part of a program that provides ongoing support for Custom and Border Protection’s  (CBP) Network Operations Center (NOC) and Wireless Network Operations Center (WNOC). These centers perform real-time monitoring, proactive maintenance, incident detection and response, problem resolution, and network performance reporting across CBP’s nationwide enterprise.

This role is contingent upon contract award expected in early 2026.

KEY RESPONSIBILITIES/TASKS:

- Provide technical guidance for directing and monitoring information systems operations. 

- Plan, organize, and direct the Network Operations Team to ensure the stable operation of CBP’s network infrastructure. 

- Responsible for maintaining, supporting, and optimizing key functional areas, particularly network infrastructure, server infrastructure, network security, telecommunications systems and service desk. 

- Responsible for managing and setting priorities for the monitoring and maintenance of network systems, including LANs, WANs, Internet, intranet, and wireless. 

- Responsible for managing and setting priorities for the Network Management Operations team. 

- Provide support to CBP end users, operations personnel, and strategic program management.

- Ensure effective monitoring and response to hardware, software, and network problems.

- Coordinate and manage the routine testing and analysis of all elements of the network facilities.

- Schedule and direct activities to resolve hardware and software problems in a timely and accurate fashion.

WHAT YOU’LL NEED TO SUCCEED
Bring your technology expertise and drive for innovation to GDIT. You must have:

• Relevant certifications such as ITIL v3 or V4, CompTIA, CCNA  

• A minimum of five (5) years’ relevant experience in Tier 1 support operations 

• Strong understanding of network fundamentals, including TCP/IP, routing protocols, network topology, and basic troubleshooting techniques. 

• Hands-on experience with network monitoring tools and ticketing systems. 

• Excellent problem-solving and analytical skills to identify and resolve network issues efficiently. 

• Effective communication skills for interacting with customers, technical teams, and management. 

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
● Growth: AI-powered career tool that identifies career steps and learning opportunities
● Support: An internal mobility team focused on helping you achieve your career goals
● Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
● Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY
Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.