Service Desk RS on Prem

Service Desk Remote Support - Doral, FL
General Dynamics is seeking individuals to work on our customer's Enterprise Service Desk supporting the Southern Command's daily mission.

Chosen analyst will:

• Provide expertise in the formulation of systems' scope and objectives.

• Determine operational objectives by studying business functions, gathering information and evaluating output requirements and formats.

• Design and develop computer system specifications that are appropriate for users' needs and consistent with the overall design of the organization's/customer's information systems architecture standards.

• Create or modify procedures to solve technical problems related to computer systems and programs.

• Collect and perform analysis on information from system users to formulate the scope and objectives of the system with moderate supervision.

• Prepare in-depth flow charts, models, and procedures along with conducting feasibility studies to design possible system solutions.

• Conduct form design and layout activities with moderate guidance from manager.

• Perform preparation of systems specifications.

• Under moderate supervision, prepare and maintain technical documentation to guide system users and to assist with the ongoing operation, maintenance, and development of systems.

• Applies practical knowledge of job area typically obtained through advanced education and work experience.

• Perform analysis and system designs.

Requirements:

• 2+ years of experience

• Bilingual (English/Spanish) proficiency required

• AA/AS Degree (or equivalent experience)

• Secret Clearance required to start with ability to obtain a TS/SCI

• Computing Environment (e.g., MD-100/WIN 10 etc.) certification.

• DoD 8570.01 IAT-II certification (e.g., Security + CE or equivalent)

(please note, must have BOTH Computing Environment and IAT level II certs to be qualified)

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