ServiceNow Developer Principal

Transform technology into opportunity as a ServiceNow​ Developer Principal at GDIT. Shape what’s next for mission-critical government projects while shaping what’s next for your software development career.

MEANINGFUL WORK AND PERSONAL IMPACT
As a ServiceNow​ Developer Principal, the work you’ll do at GDIT will be impactful to the mission of our customers. You will play a crucial role via the following:

• Build and customize applications on the ServiceNow platform, including ITSM modules like Incident, Problem, and Change Management
• Connect the ServiceNow platform with other systems and applications using technologies like REST/SOAP.
• Create custom scripts, including Business Rules and Script Includes, to automate processes and meet business requirements
• Perform administrative tasks, such as user and role management, system maintenance, and health checks
• Customize user interfaces, forms, and workflows to align with business needs
• Provide end-user support and troubleshooting for issues related to integrated processes and platform functionality
• Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products
• Contribute to IT-related technical processes reviews, postmortems, and continual process improvement
• Create estimations on effort required to produce ServiceNow functionality
• Grow junior talent through mentoring, partnership, and technical reviews
• Maintain current ServiceNow and industry certifications, while obtaining additional certifications

WHAT YOU’LL NEED TO SUCCEED
Bring your software development expertise along with a drive for innovation to GDIT. The ServiceNow​ Developer Principal must have:

● Education: Technical Training, Certification(s) or Degree
 

● Experience: 5+ years of related experience
 

● Required Skills:

• Experience in developing and customizing ServiceNow applications and modules, especially ITSM
• Proficiency with integration methods like SOAP, REST, and web services, including creating and consuming them
• Strong scripting skills with at least one language – preferably JavaScript
• Experience with ServiceNow's data management tools such as Import Sets, Transform Maps, and the CMDB
• Proficient in designing, creating, and maintaining workflows and custom applications.
• Strong skills in creating and managing complex workflows using Flow Designer and other ServiceNow workflow tools.
• Ability to analyze requirements, troubleshoot issues, and develop effective technical solutions.
• Excellent understanding of the Agile software testing process and lifecycle, from smoke test to integration to production deployment
• Ability to identify, understand, document, and create functionality aligning with customer value streams
• Ability to produce level of estimates and basic deployment plans for ServiceNow functionality
• Strong organizational and time management skills while working in a rapid software development environment
• Ability to identify and learn new technologies quickly
• Excellent communication skills for collaborating with both technical and non-technical stakeholders
• Strong analytical, problem-solving, and debugging skills

● Required Certifications (Must possess or be able to obtain within 30 days of hire):

• CompTia Security+
• ServiceNow Certified Systems Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist – IT Service Management (CIS – ITSM)

● Security Clearance Level: Must already possess and continue to maintain an active Secret or higher clearance

● US Citizenship Required

● Location: Remote

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
 

● Growth: AI-powered career tool that identifies career steps and learning opportunities
● Support: An internal mobility team focused on helping you achieve your career goals
● Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
● Flexibility: Full-flex work week to own your priorities at work and at home
● Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY
Explore a career in software development at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your dedication to advancing innovation.