Critical Incident Coordinator

Transform technology into opportunity as a Critical Incident Coordinator (Senior) with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Critical Incident Coordinator (Senior) you will help ensure today is safe and tomorrow is smarter. Our work depends on Critical Incident Coordinator (Senior) joining our team to work as a team, in developing, operating and supporting the best possible enterprise case management software in an agile environment.

HOW A CRITICAL INCIDENT COORDINATOR (SENIOR) WILL MAKE AN IMPACT

At GDIT, people are our differentiators. Supporting this federal government customer, you will be trusted to manage the relationship with the end user through final resolution, including periodic status. Ensures critical incident notifications are issued.

In this role, a typical day will include:

• Actively monitors the status of critical incidents.

• Coordinates after-action meetings to assess the response to critical incidents.

• Establish and lead command posts when necessary.

WHAT YOU’LL NEED TO SUCCEED:

• 7+ years of experience:

  • Experience in managing critical incidents, providing technical support, or working in a cloud services environment                                                                                               

  • Familiarity with the use of software to track issues and customer interactions.

  • Communicating across business areas during incident coordination

  • Triaging incidents and determining the severity, deciding the best course of action after an incident strikes and delegating crucial tasks to the appropriate team members                                                                                                                                

  • Development of critical incident response plans                                                                       

  • Excellent verbal and written communication skills, ability to identify, analyze, and resolve complex problems, ability to lead and motivation, ability to make sound decisions under pressure taking into account impact of the incident on end users and stakeholders.

  • MS Suite, SharePoint and Power BI                                                                                    

• Security Clearance Level:  Current Top Secret eligibility required for consideration and obtaining additional SCI eligibility is required to start and maintain employment on this program

• Location:  On Customer site in DC Metro area

GDIT IS YOUR PLACE:
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
● Rest and recharge with paid vacation and holidays