Senior Voice Engineer

Secure and expertly apply the latest technologies to advance the mission as a Senior Voice Engineer with GDIT. Your work in enterprise IT will help our clients overcome evolving demands and missions. Own the opportunity to accelerate digital modernization for our clients as you accelerate your career.

At GDIT, people are our differentiator. As a Senior Voice Engineer, you will help ensure today is safe and tomorrow is smarter. Our work depends on Senior Voice Engineer joining our team supporting our DISA Enterprise Transport Management - Next-Gen (DISA ETM - NG) program at the Pentagon in Arlington, VA.

This position will support the following shift schedule: Monday – Friday 8:00am – 4:30pm.

Due to the nature of work this role entails, telecommuting is not allowed and will require the employee to report full-time onsite.

HOW VOICE ENGINEER WILL MAKE AN IMPACT

Responsibilities include but are not limited to:

• Voice System Administrator Team member on 24x7 Operation and Maintenance Staff performing daily activities in support of the DoD Revision Ribbon AS LSC; with all its Core and Peripheral systems.

• Administrator will be the on-site Subject Matter Expert for the Ribbon AS system in support of over 90,000 users.

• Work encompasses support of SIP based Session Managers, Provisioning Manager, Personal Agent Manager, Media Application Servers, PRI Gateways and Associated Element Managers.

• Also limited interface and monitoring of Cisco Call Manager used for VOSIP system.

• Support for VOIP phones, TDM and SIP Trunking, Voice Mail, E911, and UC features.

• Candidate will be familiar with Ribbon AS or Avaya AS5300 system Architecture and have working knowledge of its Element Managers, Linux command line, Ethernet, TCP/IP, and common industry standard fiber and copper physical media support for Telephony.

• Daily activities will involve alarm monitoring, scheduling/running of system backups, system upgrades, preventative maintenance, hardware replacement, system troubleshooting, Telephony dial-plan, and routing changes.

• Engineer will be required to work independently and with vendors, identify root cause issues and determine proper problem resolution, collect logs for vendor evaluation.

• Engineer will interface with customers, Local Exchange Carrier, local in-house cabling support, and Ribbon.

• Perform call-flow evaluation and other duties required to operate, maintain, update, and perform break-fix actions, trouble ticketing, reporting, and system interface with other telephony switches, VTCs, & ACDs.

• Experience with Oracle SIP Session Boarder Controller is highly desirable.

• Also required to interface with Service Now ticketing system and escalate system issues to other team leads and members when appropriate.

• Hands-on Experience as Operator of Ribbon AS or AS5300 Switch highly desired; must have experience with DoD version of Voice Switch if not Avaya or Ribbon.

WHAT YOU’LL NEED TO SUCCEED:

• Security Clearance Level: Secret Security Clearance

• Required Experience: 5+ years of experience

• Required Certifications: CompTIA- Security+ CE Certified (current, must not expire in next 60 days).  One of the following training certifications (CE) will be required:

  • Avaya AS5300 or Ribbon AS Fundamentals

  • Avaya AS5300 or Ribbon Maintenance & Provisioning

  • Cisco - CCNA Voice Certified.   Cisco CCNA Routing

  • Nortel - Carrier VoIP Communication Server XA- Core

  • Nortel - Communication Server 2100

  • Nortel - Nortel Unified Communications Solutions

  • Avaya - Avaya Aura Application Server 5300 R2 or Above

  • Avaya - Avaya Aura Communication Manager or similar Carrier PBX certification.

• Education: Bachelor’s degree in computer science, engineering or a related technical discipline, or equivalent demonstrable experience.   

PREFERRED SKILLS:

• Switch or Transport Vendor specific training or certifications are helpful.

GDIT IS YOUR PLACE:

• 401K with company match

• Comprehensive health and wellness packages

• Internal mobility team dedicated to helping you own your career.

• Professional growth opportunities including paid education and certifications.

• Cutting-edge technology you can learn from.

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