Immediate Hiring – Work from Home as a Contact Center Agent
We are looking to hire agents to work from home for the GDIT National Assistance Center.
Due to ever-changing environmental factors related to this type of work, all candidates must have flexible work hours and be willing to work a variety of shifts. Training will be provided.
A Day in the Life of a Contact Center Agent:
- Completing call guides, following scripts; gathering, entering and verifying required information
- Adhering to established customer service and documentation standards within required time frames
- Adhering to established levels of service
- Adhering to contact center scheduling, ensuring telephone coverage during contact center hours of operation
- Attending telephone skills and program information training sessions addressing policies, procedures and the handling of confidential information related to personal information
Successful Candidates Are
- Compassionate and empathetic with a high sense of customer focus
- A proactive agent for change, possessing high energy and a passion for providing world-class customer service
- Energetic and enthusiastic with a desire to achieve high levels of success
- Able to thrive in a high-energy demanding environment that requires a sense of urgency
Qualifications:
- High school diploma or equivalent; AND
- 1 or more years of related customer service and/or contact center experience
- Access to 10 Mbps of download speed and 1 Mbps of upload speed of dedicated internet bandwidth (Satellite provided Internet Service will not qualify)
- Ability to work remotely (from the comfort of your own home) in a quiet work environment free from distraction
- Experience working with fax machines, computer software, and telephone technology
- Outstanding interpersonal skills
- Ability to successfully complete GDIT pre-employment screening
- US Citizenship
