GDIT Careers

Make an Impact Supporting Families Affected by Recent Hurricanes.

GDIT has opportunities to work from home available in Kentucky, Louisiana and Texas for compassionate and caring people to support individuals and families affected by Hurricane Ian and Hurricane Fiona at our National Assistance Center. In this critical support role, you will provide guidance, information, and assistance to those affected. Join our team to make an impact supporting your neighbors as they rebuild their lives.

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Work from Home Helping Others

We are looking to hire agents to work from home in these critical support roles.

Due to ever-changing environmental factors related to this type of work, all candidates must have flexible work hours and be willing to work a variety of shifts. Candidates will also need access to 10 Mbps of download speed and 1 Mbps of upload speed of dedicated internet bandwidth (satellite provided internet service will not qualify). Training will be provided.

A Day in the Life of a Contact Center Agent:

  • Impact the lives of others, by providing support to help individuals and families recover
  • Follow call guides to gather, enter and verify information to provide necessary disaster assistance to aid in recovery
  • Adhere to established customer service and documentation standards necessary to provide the level of support required
  • Attend telephone skills and program information training sessions addressing policies, procedures and the handling of confidential information related to personal information

Successful Candidates Are:

  • Compassionate and empathetic with a passion for helping others
  • A proactive agent for change, possessing high energy and a passion for providing world-class customer service
  • Energetic and enthusiastic with a desire to achieve high levels of success
  • Able to thrive in a high-energy demanding environment that requires a sense of urgency

Qualifications

  • High school diploma or equivalent; AND
  • Access to 10 Mbps of download speed and 1 Mbps of upload speed of dedicated internet bandwidth (satellite provided internet service will not qualify)
  • Ability to work remotely (from the comfort of your own home) in a quiet work environment free from distraction
  • Experience working with fax machines, computer software, and telephone technology
  • Outstanding interpersonal skills
  • Ability to successfully complete GDIT pre-employment screening
  • US Citizenship