Work from Home Helping Others
We are looking to hire agents to work from home in these critical support roles.
Due to ever-changing environmental factors related to this type of work, all candidates must have flexible work hours and be willing to work a variety of shifts. Candidates will also need access to 10 Mbps of download speed and 1 Mbps of upload speed of dedicated internet bandwidth (satellite provided internet service will not qualify). Training will be provided.
A Day in the Life of a Contact Center Agent:
- Impact the lives of others, by providing support to help individuals and families recover
- Follow call guides to gather, enter and verify information to provide necessary disaster assistance to aid in recovery
- Adhere to established customer service and documentation standards necessary to provide the level of support required
- Attend telephone skills and program information training sessions addressing policies, procedures and the handling of confidential information related to personal information
Successful Candidates Are:
- Compassionate and empathetic with a passion for helping others
- A proactive agent for change, possessing high energy and a passion for providing world-class customer service
- Energetic and enthusiastic with a desire to achieve high levels of success
- Able to thrive in a high-energy demanding environment that requires a sense of urgency
Qualifications
- High school diploma or equivalent; AND
- Access to 10 Mbps of download speed and 1 Mbps of upload speed of dedicated internet bandwidth (satellite provided internet service will not qualify)
- Ability to work remotely (from the comfort of your own home) in a quiet work environment free from distraction
- Experience working with fax machines, computer software, and telephone technology
- Outstanding interpersonal skills
- Ability to successfully complete GDIT pre-employment screening
- US Citizenship