FEMA turns to General Dynamics IT for post-Florence call center support

The Federal Emergency Management Agency is turning to General Dynamics’ IT services business for call center support on short notice in the wake of Hurricane Florence -- almost a carbon copy of when FEMA asked CSRA for the same type of help last year.

FEMA on Sept. 16 awarded a potential six-month, $263.5 million task order to GDIT for 2,000 temporary call agents in support of the response to Florence, according to a FEMA award notice. The contract has an initial two-month, $87.8 million base term that reflects its short-term nature given how recently Florence battered the Carolinas and the fluid situation.