Managed Services:
Powering Federal IT

Agencies across Civilian and Defense report on the state of managed services in federal government, from definition to adoption, on the path to realizing benefits across their IT ecosystems.


Journey to managed services

While in different stages of their journey, most agencies reported being actively engaged with managed services providers.

Three out of four of those on the journey are talking to, issuing, piloting or expanding managed services.

Motivators to

Agencies are focused on benefits to their IT ecosystems through outcomes like cost efficiencies, speed and scale and mission enablement.

Reducing IT costs was rated the largest motivator for using managed services, while security and control were named as concerns.

Motivators to Adopting

Biggest motivators to move to MSP


are looking to managed services to reduce their IT costs.

Motivators to Adopting

Biggest De-motivators to move to MSP


are concerned about maintaining security, followed by costs and operational control.

Desire for flexibility

Agencies prefer flexibility in the type of managed services model they use with a mix of government and contracted owned services.

Federal leaders reported a preference for hybrid delivery models that provide selective/flexible services or a blend of support services.

Desire for Flexibility

Respondents planning or considering moving to managed services within the next 5 years expressed interest in:

Experience leads to success

To deliver successful managed services, agencies prefer a trusted partner with both the technical expertise and knowledge of the agency and mission.

While multiple factors contribute to success, respondents named expertise and experience, knowledge of the agency and pricing predictability as most important.


Technical Expertise/Experience

is the top factor considered for a successful managed services provider.

See insights into the responses and plan for your managed services journey in the full report.

Download the report