Incident Task Manager

Transform technology into opportunity as an Incident Task Manager with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As an Incident Task Manager, you will help ensure today is safe and tomorrow is smarter. Our work depends on Configuration Analyst Senior joining our team to support our government client’s activities in the Northern Virginia locations.

HOW A CONFIGURATION ANALYST SENIOR WILL MAKE AN IMPACT

• Provides configuration management support to assigned projects
• Designs and establishes configuration management documentation
• Maintains current knowledge of relevant technologies as assigned
• Authorizes the release of drawings and changes specified by Program Management and other functional groups
• Provides advice and guidance on overall methods, procedures, and requirements to individuals responsible for the creation of entire incident processes and codes individual modules and complex functions for a client/server enterprise application tables/panels/reports, Builds and develops application 
• Integrates software, develops external interfaces, and maintains technical documentation
• Designs, develops most aspects of incident response, delegate to ensure resolution, responsible for all internal and external communications to all involved
• Troubleshoots, resolves testing issues, and successful completion tasks assigned
• Develops tools/scripts to support and improve current build and release process and continuous integration and delivery initiatives
• Ensures the integrity of builds and artifacts to support successful production releases
• Drives technology release strategy, execution, and improvements across development life cycle
• Designs a pipeline that minimizes manual involvement and leads to continuous improvements
• Collaborates with other departments to implement best practices for release tools and process and improve productivity
• Manages end-to-end availability, security, and performance of mission-critical release practices and environments
• Participates in special projects as required.

WHAT YOU’LL NEED TO SUCCEED:
● Education: Technical Training, Certification(s) or Degree

● Required Experience: 3+ years of related experience
● Security Clearance Level: TS/SCI with Polygraph
● Required Skills and Abilities:

• Detail oriented, organizational skills, ability to multitask and have outstanding customer service skills.  
• Fast-paced, High movement environment with occasional redirection in focus based on mission needs. 
• Understanding the ticketing and task processes
• Compliance of Incident management policies

● Preferred Skills:

• Experience with Active Directory, Microsoft Office suite and Service Now
• Understanding of installation, maintenance and troubleshooting support of information systems applications and related peripheral hardware

● Location: On Customer Site
● US Citizenship Required

GDIT IS YOUR PLACE:
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
● Rest and recharge with paid vacation and holidays.