IT Support Technician-TS/SCI with Polygraph required

Clearance Level
Top Secret SCI + Polygraph
Systems Administration
McLean, Virginia
Herndon, Virginia
Onsite Workplace
Key Skills For Success

Active Directory (AD)

Help Desk Support

IT Troubleshooting

REQ#: RQ172465
Public Trust: None
Requisition Type: Pipeline
Job Description
Transform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Customer Service Support Specialist, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Customer Service Support Specialist joining our team perform IT requirements validation to include technical consultation, coordination of security approvals, tracking of requirements from receipt through completion, and responding to status requests. The work schedule is  M-F 7:30am - 4:00pm.REQUIRED SKILLS AND DEMONSTRATED EXPERIENCE
  • Demonstrated experience of a standard operational environment, to include desktop hardware, software, peripherals, web technologies, security guidelines, and operating systems, for large mainframe environments.
  • Demonstrated experience with account management, network infrastructure, and telecommunications.
  • Demonstrated experience with one or more of the major service areas within a large Office environment, Requirements Management, Desktop Technologies, Corporate Applications, Access Administration, or Voice Infrastructure.
  • Demonstrated experience with networks and systems for integration and installation.
  • Demonstrated experience with the functionality and business applicability of pertinent software applications, including business and corporate applications.
  • Demonstrated experience of lifecycle and programmatic milestones, regardless of project type; Basic knowledge of Project Management concepts and principles.
  • Demonstrated experience and extensive occupation-specific knowledge of IT industry.
  • Demonstrated experience with interpersonal skills to interface consistently and effectively with customers, technical staff, project team members, and management to identify issues, negotiate changes, meet deadlines, market services, and provide excellent customer service.
  • Demonstrated experience explaining rules, procedures and highly complex technical information clearly and accurately, both orally and in writing
  • Demonstrated experience eliciting information on moderately complex technical problems from non-technical customers for use in diagnosis, analysis, and resolution of problems requiring significant analysis across multiple environments.
  • Demonstrated experience working independently or as lead in team environment to resolve customer problems.
  • Demonstrated experience identifying and resolving complex access problems.
  • Demonstrated experience analyzing complex customer needs and requirements and ensuring expectations are met within feasible cost and timeline projections.
  • Demonstrated experience preparing and delivering briefings to convey moderately complex information to peers, customers, and management.
  • Demonstrated experience as a team lead, providing feedback, guidance, direction, and sharing knowledge. While promoting, teamwork, collaboration, and emphasizing, quality, customer satisfaction, creativity, and cost effectiveness.
  • Demonstrated experience organizing and planning personal as well as team tasks in a changing environment. To include monitoring their execution, anticipating risks, assessing impacts, and developing contingency plans.
  • Demonstrated experience developing and implementing transition plans for customers to include introducing new technology and platforms.
  • Demonstrated experience developing and presenting correspondence, technical documents, and reports on moderately complex issues that cross internal offices and technology boundaries.
  • Demonstrated experience in making, sound, defensible decisions on a variety of technical, resource, and organizational issues, even in ambiguous or high-pressure situations.
  • Demonstrated experience defining resource requirements and using resources to attain project goals within the cost and schedule outlined.
  • Education: Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
  • Required Experience: 1+ years of related experience. More senior positions available.
  • Security Clearance Level: TS/SCI with Polygraph
  • Location: On Customer Site-Multiple locations in Northern VA
  • U.S. Citizenship Required
#JET#IntelAprilCampaignReqsGDIT IS YOUR PLACE:
  • 401K with company match
  • Comprehensive health and wellness packages
  • Internal mobility team dedicated to helping you own your career
  • Professional growth opportunities including paid education and certifications
  • Cutting-edge technology you can learn from
  • Rest and recharge with paid vacation and holidays
Work Requirements
Years of Experience

1 + years of related experience

* may vary based on technical training, certification(s), or degree


Travel Required



U.S. Citizenship Required

Salary and Benefit Information

The likely salary range for this position is $60,549 - $101,109. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.

About Our Work

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.