Quality Control Manager

IT Quality Assurance Manager - Lead Role

Tampa, FL

New Program! Get in on the "ground floor" of this program. CENTCOM is a long time customer of General Dynamics. Be part of an important mission to support this command. Apply today!

Job Description:

GDIT seeks an IT Quality Control Manager (QCM) for the USCENTCOM CITS Program in Tampa, FL. The appropriate candidate will serve as the lead for ensuring the quality of work performed under this TO meets customer expectations and objectives.

Duties and Responsibilities:

The QCM will work in coordination with the Value Management Office to provide timely acknowledgement and coordination of requests, problem identification, root cause analysis, escalation, resolution, and closure for all issues.

The QCM shall provide support in business planning and implement new strategic initiatives to improve business processes. The QCM shall understand customer needs, help to define prioritization and sequencing, and lead activities.

The QCM will develop and use the Quality Control Plan (QCP) to manage, maintain, and deploy processes and tools that conform to the ISO/IEC 20000 governance model and commercial best practices to ensure consistent delivery of services.

The QCM will establish and optimize our Service Management System (SMS) and Quality Management System (QMS) to establish processes for planning, executing, controlling, and improving performance.

REQUIRED SKILLS:

- Possess a minimum of five years of experience as a quality manager managing large teams comprised of on-site, remote, geographically dispersed personnel with a minimum of five years of experience as a technician performing IT Service Desk or Desktop.

- Possess a minimum of five years of experience as a quality manager managing large teams comprised of on-site, remote, geographically dispersed personnel with a minimum of five years of experience as a technician performing IT Service Desk or Desktop Engineering requirements.

- Possess a minimum of five years of experience implementing and managing process improvements or automations within an IT environment.

- Possess a minimum of five years of experience implementing and managing process improvements or automations within an IT environment.

- Possess a minimum of five years of experience supporting high-level and Senior Government Executive customers with IT requirements.

REQUIRED EXPERIENCE:

10 years of experience in quality assurance, control, management, or IT service management (significant education, training, and experience may be accepted in lieu of degree).

REQUIRED EDUCATION:

- Bachelor's Degree or equivalent amount of experience and education and training.

- ITIL 4 Foundation Certification (or Higher).

Desired Skills:
- ISO/IEC 20000 and ISO 9001 QMS development knowledge. i.e. experience using ISO/IEC 20000 ITSM practices to enable the delivery of an ISO 9001 QMS.

- ISO 9001 Internal Audit certification.

- Service Level Agreement Development and Management experience.

- Candidate ideally would have experience within the USCENTCOM AOR and be familiar with its mission.

Clearance Requirement:
- Active TS/SCI eligibility required.

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