Intake Specialist

In a support capacity to a government agency, receives case referrals and performs intake and placement for eligible program participants:

• Answers emergency hot-line calls and responds to an e-mail based resource inbox;
• Receives and analyzes complex requests regarding vulnerable populations in order to place participants into the most appropriate level of care;
• Determines type of action based on the demographic information and circumstances of each case as well as the availability of space at grantee programs;
• Makes the initial determination/assessment on placement and informs the appropriate agency;
• Documents and refers to appropriate person(s);
• Maintains confidential files and other related records of cases;
• Prepares shift report on any significant issues, transitions to and briefs next shift staffer on outstanding cases;
• Coordinates and provides status updates on placements for the life cycle on the case intake process;
• Responsible for input and verification of data for each case;
• Reviews source documents for accuracy of input data using a system of quality assurance;
• May be responsible for integrity of certain database information;
• Investigates questionable data and takes corrective action when necessary;
• Performs other administrative duties as needed

Education

• Bachelor’s Degree in Social Work, Sociology, Psychology or a related discipline preferred.

Qualifications

• With BA/BS degree, 2 years of relevant experience; with AA/AS degree, 4 years of experience
• Excellent written and verbal communication skills
• Experience working with immigrant, refugee, and underserved populations is preferred    
• Strong attention to detail
• Bilingual Spanish/English a plus
• Strong organizational skills and expert user of MS Excel
• Excels in a fast pace, high volume environment

Unique/Additional Requirements

• Position includes rotating shift work 24/7 to include some telework
• Requires Public Trust or the ability to obtain one