Refugee Operations Analyst

Clearance Level
Secret
Category
Functional Experts
Location
Remote, Working from the USA
Key Skills For Success

Case Management

Communication

Researching

REQ#: RQ169736
Public Trust: NACI (T1)
Requisition Type: Pipeline
Your Impact

Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being of U.S. citizens.

Job Description

The Refugee Operations Analyst works within the guidelines of the U.S. Refugee Admissions Program (USRAP) to support the Bureau of Population, Refugees and Migration (PRM) and the Refugee Processing Center (RPC) mission. The Refugee Operations Analyst works closely with Resettlement Support Centers (RSCs) and Resettlement Agencies (RAs) to ensure refugee data is entered accurately and follows correct business and system protocols within the START application. START is a ServiceNow based case management system and reporting tool that assists in managing refugee processing activities. The Refugee Operations Analyst works within and across collaborative environments both internally and externally to train users and to document stakeholder policy, procedures, processes and needs.

Responsibilities:

  • Performs data entry tasks and quality-control measures in the START application
  • Researches case history and statuses
  • Communicates with internal and external stakeholders on behalf of the RPC
  • Responds to unique case processing situations
  • Analyzes user needs to determine functional requirements for a wide variety of projects
  • Researches, identifies, and assists in the formulation of recommendations about resources required for task execution and completion
  • Participates in the development of updates to or new functionality/ business processes to meet client needs
  • Writes and updates project documentation including procedures and training materials
  • Other special tasks and projects, as assigned

  • DESIRED QUALIFICATIONS: BA/BS (or equivalent experience), 2+ years of experience

REQUIRED QUALIFICATIONS: A Secret security clearance, or the ability to obtain one

Work Requirements
Years of Experience

2 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

Travel Required

Less than 10%

Salary and Benefit Information

The likely salary range for this position is $52,603 - $87,859. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.

About Our Work

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.