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While in different stages of their journey, most agencies reported being actively engaged with managed services providers.
Three out of four of those on the journey are talking to, issuing, piloting or expanding managed services.
Agencies are focused on benefits to their IT ecosystems through outcomes like cost efficiencies, speed and scale and mission enablement.
Reducing IT costs was rated the largest motivator for using managed services, while security and control were named as concerns.
Motivators to Adopting
are looking to managed services to reduce their IT costs.
Motivators to Adopting
are concerned about maintaining security, followed by costs and operational control.
Agencies prefer flexibility in the type of managed services model they use with a mix of government and contracted owned services.
Federal leaders reported a preference for hybrid delivery models that provide selective/flexible services or a blend of support services.
Respondents planning or considering moving to managed services within the next 5 years expressed interest in:
To deliver successful managed services, agencies prefer a trusted partner with both the technical expertise and knowledge of the agency and mission.
While multiple factors contribute to success, respondents named expertise and experience, knowledge of the agency and pricing predictability as most important.
Technical Expertise/Experience
is the top factor considered for a successful managed services provider.