Journey to managed services
While in different stages of their journey, most agencies reported being actively engaged with managed services providers.
Three out of four of those on the journey are talking to, issuing, piloting or expanding managed services.
Motivators to
adopting
Agencies are focused on benefits to their IT ecosystems through outcomes like cost efficiencies, speed and scale and mission enablement.
Reducing IT costs was rated the largest motivator for using managed services, while security and control were named as concerns.
Motivators to Adopting
Biggest motivators to move to MSP
59%
are looking to managed services to reduce their IT costs.
Motivators to Adopting
Biggest De-motivators to move to MSP
55%
are concerned about maintaining security, followed by costs and operational control.
Desire for flexibility
Agencies prefer flexibility in the type of managed services model they use with a mix of government and contracted owned services.
Federal leaders reported a preference for hybrid delivery models that provide selective/flexible services or a blend of support services.
Desire for Flexibility
Respondents planning or considering moving to managed services within the next 5 years expressed interest in:
Experience leads to success
To deliver successful managed services, agencies prefer a trusted partner with both the technical expertise and knowledge of the agency and mission.
While multiple factors contribute to success, respondents named expertise and experience, knowledge of the agency and pricing predictability as most important.63%
Technical Expertise/Experience
is the top factor considered for a successful managed services provider.