The objective of the pRFID III IDIQ is to provide a state-of-the-art, common, integrated structure for logistic identification, tracking, locating, and monitoring of commodities and assets. In addition, Item Unique Identification (IUID) marking, data collection, storage information, retrieval methods, information processing, and transmission of Tag data will greatly enhance systems within the Department of Defense (DoD), United States Coast Guard, other Federal Agencies, North Atlantic Treaty Organization (NATO), Coalition Partners and, other Foreign Military Sales (FMS). Passive RFID technology will provide standardization and interoperability amongst Government Users of Passive RFID equipment and incidental services acquired from the pRFID III Contract.
Support Guidance for pRFID III IDIQ Services and Hardware
Support services under the pRFID-III IDIQ
Now available: The pRFIDIII User Guide. This user guide contains CSRA's pRFID III products and offerings and is available as a downloadable PDF file. This guide provides a simple, easy to understand document that allows users to order and build configurations that meet their needs.
Hardware Warranty and Maintenance Dispatch Procedures
Prior to contacting us for service, please be sure to have the following information ready:
a. Model of unit requiring service
b. Serial number of unit requiring service
c. Contact name
d. Contact phone number
e. Address where unit(s) requiring service are located
f. Brief description of problem you are experiencing
Contact the service center for service request.
Service technicians will call users to determine if unit(s) return is necessary.
a. If the issue can be resolved over the phone the service ticket is closed.
b. If the issue requires that the unit(s) be returned a return material authorization (RMA) number and UPS return label are issued to the user.
i. Unit(s) are received and inspected
ii. Unit(s) are repaired
iii. Unit(s) are staged per contract requirements
iv. Unit(s) are returned to user – Please provide address if different from pick-up location.
For unit(s) requiring return for repair service, please note the following:
Ship unit in original packaging or equivalent to avoid shipping damage
Options should not be returned with unit if not required for repair or evaluation
Ribbons and labels should be removed from printers prior to shipping, but samples should be provided for testing purposes
RMA# should appear on outside of package and on packing slip
Batteries should be removed prior to shipping terminals
Contact Information for Hardware Warranty and Maintenance Repairs
NOTE: Procedures are the same for items covered under Hardware Maintenance Agreements. If there is a lapse in coverage due to the expiration of the hardware warranty or a lapse in monthly hardware maintenance, unit(s) will be inspected to assure they are in proper working order. If any unit(s) require repair, the Government must order per incident maintenance for unit(s) before acceptance of the unit(s) under monthly hardware maintenance.
The CSRA team will work with you to ensure that your pRFID requirement is well understood and properly engineered. Our engineers have implemented hundreds of DOD and commercial pRFID installations and, if needed, our team can leverage our lessons learned to help validate the components of the pRFID solution.
Now available: The pRFIDIII User Guide. This user guide contains CSRA's pRFID III products and offerings and is available as a downloadable PDF file.
To place an order or for order tracking, contact the pRFID III IDIQ team at phone number: (703) 253-3144 or e-mail: pRFID_III@gdit.com