Navy to Leverage Secure, Cloud-Based Artificial Intelligence to Transform Help Desk Operations
FALLS CHURCH, Va. – General Dynamics Information Technology (GDIT), a business unit of General Dynamics (NYSE:GD), announced today that it has been awarded a four-year, $136 million indefinite delivery, indefinite quantity (IDIQ) contract to modernize and consolidate existing IT help desks for the U.S. Navy.
The Naval Information Warfare Systems Command awarded GDIT the contract after a successful Other Transaction Agreement (OTA) competition, an agile procurement approach that helps accelerate technology deployments. The GDIT project team will transform the Navy’s Tier-1 service desks to a single, powerful knowledge-based solution – ensuring 24x7x365 continuous operations for warfighters ashore and afloat around the world.
“We are pleased to continue our long legacy of working closely with the U.S. Navy to use innovative technology to modernize systems, improve service delivery, and enhance the user experience,” said Leigh Palmer, GDIT’s senior vice president for Defense. “This program, which will support thousands of Navy personnel globally, will leverage the latest in artificial intelligence, machine learning, predictive analytics, and natural language processing to create an adaptive solution that becomes smarter with every transaction.”
General Dynamics is a global aerospace and defense company that offers a broad portfolio of products and services in business aviation; ship construction and repair; land combat vehicles, weapons systems and munitions; and technology products and services. General Dynamics employs more than 100,000 people worldwide and generated $37.9 billion in revenue in 2020. More information about General Dynamics Information Technology is available at www.gdit.com. More information about General Dynamics is available at www.gd.com.