Advancing diplomacy at home and abroad.

GDIT is advancing the diplomatic mission for the Department of State through transformative IT services. Our cloud, cyber, and digital modernization expertise enable secure, reliable solutions the agency needs for their critical mission at home and around the globe.

Our vision for Customer and End User Support Services ensures diplomats have the tools and capabilities needed to perform their mission, wherever diplomacy is needed. Our extensive experience supporting DOS and diplomats in the field provides us the unmatched ability to solve for the problems of today while foreseeing the needs for tomorrow.

people supporting diplomatic mission
countries where GDIT delivers services to support diplomatic mission
years serving as mission partner to DOS

Keeping Diplomacy Connected.

Technology continues to facilitate U.S. diplomacy, powered by public-private partnerships that are bringing better tools to the edge of diplomacy. Todd Cheng, Department of State Director of IT Customer Services, speaks about how his team partners with GDIT to evolve and mature IT service delivery. “Within a span of four months we were able to clearly see how much time and cost the partnership with GDIT was saving for us,” Cheng said.

Customer and Endpoint Support Services

End user IT and support services delivered 24/7/365 to over 100,000 State employees and stakeholders working globally for the Bureau of Information Resource Management (IRM)


Advanced cyberthreat detection, analysis, mitigation, forensic analysis, criminal investigations and insider threat detection for the Bureau of Diplomatic Security (DS)

Cloud Based Systems and IT Services

IT system development and services throughout western hemisphere host countries for the Bureau of International Narcotics and Law Enforcement Affairs (INL)

Technical Security Services and Supply Chain Management

Security engineering and supply chain services for 325 embassies and 25 high threat posts worldwide for the Bureau of Diplomatic Security (DS)

Global Citizen Services

Visa application and issuance support at 75 U.S. embassies and consulates in 50 countries for the Bureau of Consular Affairs (CA)


Biometric information capture and identity management systems to make travel easier and more secure than it’s ever been for the Bureau of International Narcotics and Law Enforcement Affairs (INL)

Enterprise Service Desk Transformation

Improve end user support services and customer experience; reduce costs; increase value through consolidation and expertise.

IT Service and Management Modernization

Improve customer service delivery across the enterprise through better integration amongst service providers and the end user community.

Organizational Change Management and Communications

Improve adoption rates and receive fuller return on investment by empowering the organization to be change agents and ambassadors.

Robotic Process Automation (RPA)

Identify, streamline, and automate inefficiencies in processes and mission tools to decrease cost of quality in the enterprise.

Instructional Solution Design and Training

Maintain operational excellences as needs of customers and enterprise evolve.

Information and Communication Technology Services

Ensure the configuration and security of your enterprise and networks through forensics and signal analysis.

Mobility and Remote Access Services

Enable the diplomat’s ability to conduct his or her business at home or in the field, regardless of location or endpoint device.