DEPARTMENT OF STATE EVOLVE

Advancing diplomacy at home and abroad.

people supporting diplomatic mission
countries where GDIT delivers services to support diplomatic mission
years serving as mission partner to DOS

Keeping Diplomacy Connected.

Technology continues to facilitate U.S. diplomacy, powered by public-private partnerships that are bringing better tools to the edge of diplomacy. Todd Cheng, Department of State Director of IT Customer Services, speaks about how his team partners with GDIT to evolve and mature IT service delivery. “Within a span of four months we were able to clearly see how much time and cost the partnership with GDIT was saving for us,” Cheng said.

Customer and Endpoint Support Services

man in suit walking while talking on phone, back facing camera

Biometrics

Enterprise Service Desk Transformation

Improve end user support services and customer experience; reduce costs; increase value through consolidation and expertise.

IT Service and Management Modernization

Improve customer service delivery across the enterprise through better integration amongst service providers and the end user community.

Organizational Change Management and Communications

Improve adoption rates and receive fuller return on investment by empowering the organization to be change agents and ambassadors.

Robotic Process Automation (RPA)

Identify, streamline, and automate inefficiencies in processes and mission tools to decrease cost of quality in the enterprise.

Instructional Solution Design and Training

Maintain operational excellences as needs of customers and enterprise evolve.

Information and Communication Technology Services

Ensure the configuration and security of your enterprise and networks through forensics and signal analysis.

Mobility and Remote Access Services

Enable the diplomat’s ability to conduct his or her business at home or in the field, regardless of location or endpoint device.